Seminar MOC 10965 dmd
Dauer: 90 Tage

IT Service Management with System Center Service Manager - Demand

This five day course will provide students with the key knowledge required to deploy and configure System Center 2012 R2 Service Manager.

Alle Details zu diesem Seminar


After completing this course, students will be able to install, configure and customize System Center 2012 R2 Service Manager.


This course is intended for cloud and datacenter administrators who are new to System Center 2012 R2 Service Manager and are responsible for deploying, configuring and operating it in their cloud or datacenter. This course is also intended for Cloud and datacenter administrators who are already familiar with Service Manager and want to upgrade their skills to include the new features found in System Center 2012 R2 Service Manager. Working knowledge of Windows Server 2008 R2 and Windows Server 2012, SQL Server 2012 is assumed. An understanding of the IT management processes that are included with ITIL and MOF is recommended.


  • Service Management Overview
  • Installing System Center 2012 R2 Service Manager
  • Key Concepts and Features
  • Configuring Service Manager For Your Environment
  • Integrating Service Manager with the Hybrid Cloud
  • Managing Incidents and Problems
  • Managing Changes and Releases
  • Configuring and Managing the Service Catalog
  • Automating Business Processes with Orchestrator
  • Configuring Service Level Management
  • Using Reports and Analyzing Data in Service Manager
  • Advanced Troubleshooting and Disaster Recovery
  • Creating Forms and Items in Service Manager Using the Service Manager Authoring Tool


  • Original Microsoft Trainingsunterlage (digital)
  • 90 Tage Kurszugriff
  • 24 / 7 Verfügbarkeit


MOC On-Demand in englischer Sprache. Sie erhalten nach Bestellung Ihren Zugangscode per Email. Mit Microsoft Official Courses On-Demand (MOC On-Demand) – bietet Microsoft den MOC 10965 im Selbststudium-Format. MOC On-Demand kombiniert Videos, ePaper, Live-Hands-on Labs und Wissenstests.

Termine & Buchung

Preis: 590 Euro*

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